FAQ

we are based in Orange County California. We serve both Orange County and Los Angeles and the surrounding Counties. Also we can help in other areas providing safe and reliable transportation service by our trusted affiliate partners across the nation.

Our Office hours are from 6 AM to 11 PM. However we provide service 24 hours.

When booking a ride from the Airport, at the summary section enter in your flight details and select the pickup option. You can choose curbside, or Inside Meet and Greet. With Meet and Greet, the chauffeur will meet you at the baggage claim area, holding a digital sign with your name. Chauffeur will also help with the luggage and escort you to the vehicle. Meet and Greet service has an additional Charge

We accept all major credit cards, Mastercards, Visa, Debit Cards, American express, Zelle, Venmo and Paypal . Checks are only accepted from Business accounts for Direct Billing.

We understand that circumstances may arise requiring the cancellation of a reservation. Please note the following cancellation policy:
-Hourly Booking: If you cancel within 24 hours of the event date, the full amount of the booking is due and payable.
-Transfer Booking: If you cancel within 2 hours of the scheduled pick-up time, the full amount of the transfer is due and payable.

If you have point to point service, you will get 15 minutes of free wait time. After that, you will be charged for the wait time explained in our company policy. For Domestic Flights, the grace period is 30 minutes and it starts after the flight has arrived at the gate. For international flights the grace period is 60 minutes and it starts after the flight has arrived at the gate. Our Chauffeurs and Dispatch team tracks the flights to make sure the Car arrives at the airport accordingly.

You can call us anytime to change the pickup or dropoff address. We will tell you the price difference if there is any and send you the new modified confirmation right away. If you are already in the vehicle and want to change the dropoff address, please tell the chauffeur. Chauffeur will go to the new dropoff address. After the job is completed our chauffeur will contact the dispatch team and inform them about the change and our team will update the reservation with a new rate and send you a modified confirmation

If you know It will take time for you to get cleared through customs and want to save wait time, you can add a buffer. For example if your flight is estimated to land at 10:00 AM , but you know it will take you around 1 hour through customs but still not sure, you can add a buffer for 30 minutes. This means the chauffeur will come at 10:30 AM and your wait time will start 1 hour after 10:30 . If your flight is delayed or early, the buffer time will stay the same but change accordingly to flight estimated arrival time. IF YOU ARE ADDING A BUFFER AND YOU ARE READY EARLIER THAN EXPECTED. THE CHAUFFEUR WILL ARRIVE ON LOCATION AT THE AGREED BUFFER TIME. IT MEANS WE ARE NOT LATE IF YOU ARE READY EARLIER THAN YOUR BUFFER TIME. You can call or email us to see if the chauffeur can get there earlier and we will let you know their ETA.

We provide all types of car seats for an additional charge. Please select the type of car seat according to your child age for their safety when booking online, via phone or email.

You can either call us,email us or book online using our secured website under quotes or reservations. Please enter the service type, pickup and dropoff address, vehicle type and enter the payment method. Note: Payment Won’t be charged until the booking is confirmed by one of our representatives.