We understand that circumstances may arise requiring the cancellation of a reservation. Please note the following cancellation policy:
-Hourly Booking: If you cancel within 24 hours of the event date, the full amount of the booking is due and payable.
-Transfer Booking: If you cancel within 2 hours of the scheduled pick-up time, the full amount of the transfer is due and payable.
-While on charter, in the unlikely event of a mechanical breakdown, the company will not be held liable. However, we will make every effort to make up for any lost time at a mutually agreed date.
-The client assumes full financial liability for any damage caused to the vehicle during the rental period by themselves or any members of their party. A fee of $100.00 will be charged for cleaning and sanitation fee.
-Drug use are strictly prohibited by law. Any fines incurred as a result of such violations will be the responsibility of the client.
-The driver reserves the right to terminate the run without refund in the case of blatant indiscretion on the part of the client(s).
-Smoking is strictly prohibited in all of our vehicles.
Overtime Charges:
-transfers overtime charges will apply if pass the allowed free waiting time of 15 minutes of the prearranged time described on the run sheet. Each additional increment for hourly bookings is 30 minutes.
⁃ minimum hourly booking three hours.
For airport pick ups overtime will apply one hour after plane lands
-We are not responsible for delays or the termination of services during weather or unsafe road conditions, such as accidents,.. etc
-We are not responsible for any articles left in the vehicle after the rental period.
-Balances are to be prepaid before the start of the trip.
-Vehicles cannot be loaded beyond their seating capacity.
We appreciate your understanding of our policies. Should you have any questions or require further clarification, please do not hesitate to contact us.